IT Specialist Vacancy at IBM India

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CRM - IT Specialist - S&D


Job ID ITD-0467251
 Job type Full-time Regular


Work country India
 Posted 28-Feb-2012


Work city Pune
 Job area Operations (all other)


Travel No travel
 Job category IT Specialist


Business unit ServSysOps
 Job role General Other IT Specialist


Job role skillset General
Commissionable/Sales-Incentive jobs only No


Job description



Managing Daily Operation.


Interaction with other competencies like Middleare, AMS, DBA


Sound knowledge of PL/SQL. Java.


Good understanding of Unix/Aix.


Configuration, testing and deployment of CRs.


Settting up staging and training environment


7 to 8 years of desired experience required


# Required Skills -Technical


Sound knowledge in CRM systems ( Oracle and Siebel) and Customer facing applications


CRM


E-mail center


• Knowledge in CRM systems ( Oracle CRM and Siebel )and tools and related control requirements




. knowledge of Data Base Technologies


. Knowledge in infrastructure support management


. Knowledge in Telecom domain applications"




# Required Skills -Non Technical


"• Negotiates with clients and internal functions effectively and is able to influence the decision making process
• Regularly addresses issues with sponsors, client management / executives over service delivery, relationships and other customver satisfaction issues
.• Is able to recommend alternative approaches based on in-depth comparison
.• Experience in working in a service driven, customer focused environment


Required
Bachelor's Degree
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status


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For Further information and apply online : http://www.ibm.com/in/en/
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