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CRM - IT Specialist - S&D
Job ID ITD-0467251
Job type Full-time Regular
Work country India
Work city Pune
Job area Operations (all other)
Travel No travel
Job category IT Specialist
Business unit ServSysOps
Job role General Other IT Specialist
Job role skillset General
Commissionable/Sales-Incentive jobs only No
Managing Daily Operation.
Interaction with other competencies like Middleare, AMS, DBA
Sound knowledge of PL/SQL. Java.
Good understanding of Unix/Aix.
Configuration, testing and deployment of CRs.
Settting up staging and training environment
7 to 8 years of desired experience required
# Required Skills -Technical
Sound knowledge in CRM systems ( Oracle and Siebel) and Customer facing applications
• Knowledge in CRM systems ( Oracle CRM and Siebel )and tools and related control requirements
. knowledge of Data Base Technologies
. Knowledge in infrastructure support management
. Knowledge in Telecom domain applications"
# Required Skills -Non Technical
"• Negotiates with clients and internal functions effectively and is able to influence the decision making process
• Regularly addresses issues with sponsors, client management / executives over service delivery, relationships and other customver satisfaction issues
.• Is able to recommend alternative approaches based on in-depth comparison
.• Experience in working in a service driven, customer focused environment
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
For Further information and apply online : http://www.ibm.com/in/en/