Delivery Project Executive Vacancy at IBM India

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Delivery Project Executive - ITD - GD


Job ID ITD-0400384
 Job type Full-time Regular


Work country India
 Posted 21-Feb-2012


Work city Bangalore, Chennai, Noida
 Job area Operations (all other)


Travel No travel
 Job category Project Management


Business unit AppsOnDemand
 Job role Delivery Project Manager


Job role skillset General
Commissionable/Sales-Incentive jobs only No


Job description



1.Provides leadership for Account delivery Team


Assists the PE in managing customer satisfaction.


Serves as a single point of contact to the PE for service delivery


Manages all delivery communications.


Ensure CSAT and maintain Green CHIP status for ITDGD India Delivery


Ensure relevant governance /interlock with sending/receiving geo service lines


Ensure regular reporting on service delivery performance


Interlocking with senior Management in ITD-GD to discuss process improvements for productivity gains


Review service line performance (overall view) and devise improvement plans as required


Facilitate a One-Team operation from ITD-GD - Facilitate technical support


Integrate services to meet service level agreements and budgets


Responsible for service quality, service delivery performance and drives service excellence


Define, Own Service/Quality Improvement plan


Lead discussions on operational Issues & ensure resolution of issues


Ensure Engagement and Transition Activities are completed on time for existing accounts


2.Contract Management


Authoring SOW, Periodic review & updates through Change Process


Synchronization of scope across SOW, OAM and CTM


Manage the delivery commitments of the GDC according to the contract or SOW (Statement of work)


Own delivering


3.Cost/ Recovery and Financial Interlock Management


Owns cost & recovery


Cost Case preparation & approval


Ensure availability of relevant financial interlocks (ICAs) with sending geo and
ensure adequacy of funding


Own cost including annual cost plan negotiations with Sending account DPE


Ensure accuracy in Billing & reporting - Review, plan & approve infrastructure
requirements for account


4.Responsible for service delivery audit readiness


Ensures Compliance to all Business Controls activities


Regular mentoring/ guidance to account-resources on compliance


Ensure Audit Readiness for Service delivery. Drive/ Manage GSD331 compliance for accounts


Audit support and coordination PMR - Maintain good posture


"Desired Experience - 12 -14 Years
Years of experience in job function - 5+ Years
# Service Delivery experience in Infrastructure domain is must.
# Infrastructure domain knowledge is essential.
# Project Management Experience is essential.


24 x 7 availability during escalations


Required
Bachelor's Degree
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


If you are using a mobile phone you can submit your contact information rather than complete a full application.


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For Further information and apply online : http://www.ibm.com/in/en/
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