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Delivery Project Executive - ITD - GD
Job ID ITD-0400384
Job type Full-time Regular
Work country India
Work city Bangalore, Chennai, Noida
Job area Operations (all other)
Travel No travel
Job category Project Management
Business unit AppsOnDemand
Job role Delivery Project Manager
Job role skillset General
Commissionable/Sales-Incentive jobs only No
1.Provides leadership for Account delivery Team
Assists the PE in managing customer satisfaction.
Serves as a single point of contact to the PE for service delivery
Manages all delivery communications.
Ensure CSAT and maintain Green CHIP status for ITDGD India Delivery
Ensure relevant governance /interlock with sending/receiving geo service lines
Ensure regular reporting on service delivery performance
Interlocking with senior Management in ITD-GD to discuss process improvements for productivity gains
Review service line performance (overall view) and devise improvement plans as required
Facilitate a One-Team operation from ITD-GD - Facilitate technical support
Integrate services to meet service level agreements and budgets
Responsible for service quality, service delivery performance and drives service excellence
Define, Own Service/Quality Improvement plan
Lead discussions on operational Issues & ensure resolution of issues
Ensure Engagement and Transition Activities are completed on time for existing accounts
Authoring SOW, Periodic review & updates through Change Process
Synchronization of scope across SOW, OAM and CTM
Manage the delivery commitments of the GDC according to the contract or SOW (Statement of work)
3.Cost/ Recovery and Financial Interlock Management
Owns cost & recovery
Cost Case preparation & approval
Ensure availability of relevant financial interlocks (ICAs) with sending geo and
ensure adequacy of funding
Own cost including annual cost plan negotiations with Sending account DPE
Ensure accuracy in Billing & reporting - Review, plan & approve infrastructure
requirements for account
4.Responsible for service delivery audit readiness
Ensures Compliance to all Business Controls activities
Regular mentoring/ guidance to account-resources on compliance
Ensure Audit Readiness for Service delivery. Drive/ Manage GSD331 compliance for accounts
Audit support and coordination PMR - Maintain good posture
"Desired Experience - 12 -14 Years
Years of experience in job function - 5+ Years
# Service Delivery experience in Infrastructure domain is must.
# Infrastructure domain knowledge is essential.
# Project Management Experience is essential.
24 x 7 availability during escalations
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are using a mobile phone you can submit your contact information rather than complete a full application.
For Further information and apply online : http://www.ibm.com/in/en/