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zSeries Customer Satisfaction Project Leader
Job ID STG-0419491
Job type Full-time Regular
Work country Multiple (AU, BD, BN, CN, HK, IN, IVN)
Posted 03-Nov-2011
Work city - Any
Job area Sales
Travel No travel
Job category Sales
Business unit DevOpsTechSpt
Job role General Other Sales
Job role skillset General
Commissionable/Sales-Incentive jobs only No
Job description
The zSeries Customer Satisfaction Project Office needs a person with project management experience to help maintain the high level of client satisfaction that Mainframe clients deserve. This person must be a good communicator with strong negotiation and diplomacy skills. The CSPO manages Customer Complaints that become critical after, from the Customer's perspective, the normal IBM support structure has failed to resolve their issues with zSeries hardware or z/OS software. Resolution Team Leaders must ensure that the necessary resources are focused to resolve our Customer's Complaint and ensure that all levels of management are also commited to resolving the situation as quickly as possible.
Required Skills:
1. Overall Quality of work the product. Schedule commitments, project risk management, attention to details. Manage time and work priorities to achieve assigned tasks and responsibilities. Contributes to results outside of one’s job assignment. Focuses on end user/client satisfaction.
2. Breakthrough thinking. Seeks new challenges & volunteers for a assignment. Agent of change and transformation leader. Looks for leading edge to technology and new processes
3. Promotes effective team work and team morale. Brings out the best in others. Ability to be seen as leader by the client and/or within IBM.
4. Timely, effective and appropriate to the audience communication. Written and verbal communications of technical issues.
5. Works without oversight. Demonstrates independent problem solving & decision making. Finds and executes work projects that promote improved client care. Independently takes the ‘next step’ in projects and work products. Accepts ownership of their work product and issues assigned.
6. Accepts change as a part of today’s business environment. Adapts to new assignments and changing roles, relationship and responsibilities.
Required
Bachelor's Degree
At least 5 years experience in system z experience
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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For Further information and apply online : http://www.ibm.com/in/en/
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