current Vacancy of Net App-Storage Management Systems Administrator - ITD - GD at IBM in India

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Net App-Storage Management Systems Administrator - ITD - GD


Job ID ITD-0443675
 Job type Full-time Regular


Work country India
 Posted 01-Nov-2011


Work city Bangalore, Hyderabad
 Job area IT & Telecommunications (non consulting)


Travel No travel
 Job category IT Specialist



Business unit ServSysOps
 Job role Server Support Specialist


Job role skillset General
Commissionable/Sales-Incentive jobs only No


Job description


To provide 2nd level Storage Management services, support and product support for NetApp ONTAP administration and Storage Solutions across various accounts. Duties Include


# Provide 2nd level technical support, guidance and direction for NetApp products


# Analyse and resolve or escalated problems.


# Ensure integrity of supported environment.


# Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.


# Manage and resolve problems identified by sys admins or monitoring software


# Work with change and problem management tools


# Hardware /software fault detection and vendor liaison


# Liaise with customer accounts as required


# Analyse and resolve escalated problems within target.


# Investigate, identify and document proposals that will improve application recoverability.


# Document and implement changes to technical standards as required.


# Change and problem management targets are exceeded


# Ensure that customer satisfactory levels are exceeded


## 2+ Years of experience Required


# Has applied knowledge in the Administration of Solaris/AIX or Unix systems in a large commercial environments


# Has applied knowledge of DAS, NAS, SAN,


# McData Fibre Channel Switches, Brocade Swiitches


# Provide recommendations to improve the storage infrastructure, and address/lead critical issues and root cause analysis


# Proven track record in the implementation and execution of documented support processes and can direct others in same.


# Has applied knowledge in the administration of windows NT/2000 or Linux systems


## Technical Skills


# Multi level technical support for diagnosing, reproducing, and fixing software and hardware issues such as NFS, the UNIX remote file sharing protocol; CIFS, the Windows NT remote file sharing protocol;


# Perform configuration on NetApp Filers Including management of NFS, CIFS, LUN Management (iSCSI & FCP). Add disk as needed to existing systems. Allocate shares/storage to new servers as needed. Maintain reports on disk utilization, availability and growth patterns


# System administration skills in either Solaris or AIX or Unix, plus experience with either Windows or Linux systems.


# NetApp products like F800 series, FAS900 series , FAS200 series, FAS3000 series, Filer View, Data fabric Manager, SAN Technology like iSCSI, iFCP, FCP. Working knowledge of Filer NDMP backup.


## Non Technical Skills


# Must have excellent team working skills balanced with ability to work alone and a positive attitude.


# Ability to quickly assimilate technical and non-technical information.


# Fluency in English is mandatory, both written and verbal.


# Desire to obtain formal certification in product set supported."


Required
Master's Degree in Information Technology
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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For Further information and apply online : http://www.ibm.com/in/en/
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