Current vacancy of Change & Problem Manager - S&D at IBM in India

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Change & Problem Manager - S&D


Job ID S_D-0442288
 Job type Full-time Regular


Work country India
 Posted 21-Oct-2011


Work city - Any
 Job area IT & Telecommunications (non consulting)



Travel No travel
 Job category Services Solutions Management


Business unit ClientProcTrns
 Job role General Other Services Solutions Management


Job role skillset General
Commissionable/Sales-Incentive jobs only No


Job description
The Problem/change/SA&D Manager is the focal point for the Management process within a client managed by IBM . The primary focus of the position is to manage ITIL framework of Problem and Change / SA&D. .The role requires a great deal of cross teams interaction, communication and coordination in addition to driving team for compliance with standards and approval processes.
Work/Develop with RCAs , discuss with customer on RCAs


Good knowledge of ITIL processes.


Team work. Work with all concerned tech teams. .


Capabilty to analyze the problems/ changes. Work with technical teams for root cause analysis for critical problems . Conduct meetings , concalls , documentation for critical problems.


Develop and implement process in acount. Conduct education sessions.


Implement and follow problem/ change/ SA&D processes. Total responsibility for problem/ change/ SA&D activities.


Attend weekly management review meetings. Keep management updated on all critical issues.


Qualifications- Degree/ engineering/ MCA


Experince in IT industry 6-7 years.+


Managerial experience- atleast 3 years.


Experince in ITIL/Problem management for atleast 5 years.


Work in matrix environment


24x7 availabilty to address critical problems in accounts


Required
Bachelor's Degree
Basic knowledge in Windows Infrastructure
Basic knowledge in Unix Infrastructure- Hardware/ OS- latest
Basic knowledge in Network Infrastructure
Basic knowledge in Database Support
Certified in ITIL Certified/ Next level after foundation.
English: Fluent


Preferred
Engineering
Additional information
• Excellent Communication skills, both written and verbal, with strong emphasis on the attention to detail
• Ability to learn how to use Change Management tools i.e., SMILE, Peregrine
• Web / Internet / Intranet user knowledge
• Ability to understand technical concepts. Software/ Hardware/ Networking/ Databases like Oracle,
• Strong background in the IT industry.
• PC literate and conversant in the use of standard software applications (e.g. Lotus Notes). Non-Technical skills
• Strong management and leadership skills
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.




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For Further information and apply online : http://www.ibm.com/in/en/
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