Wednesday, February 2, 2011

Current Vacancy of Program Manager III-10089RQG in DELL India

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Job Description

Program Manager III-10089RQG

Job Call Center - Operations
Primary LocationAP-IN-KA-Bangalore
Schedule Full-time
Shift Variable
Job Level Individual Contributor


The role of Program Manager Lead will lie within the DIS, with main focus around leading initiatives and development of key processes that will increase CE and reduce cost through a holistic, customer focused end-to-end ownership of the aligned processes.

Program Manager is responsible for collaboratively developing and driving the execution of our strategy, based on globally standard practices and regional business needs. This role will focus on delivering superior customer experience. This person is also expected to provide thought leadership and help establish the strategic vision.

Responsibility of this role will be to meet the goals:
Maintain or improve key performance metrics
Manage projects independently bringing recommendations to management
Serve as a overall owner for the aligned processes
Identify and implement solutions to operational problems including proactive analysis

Knowledge and Skills

Ability to demonstrate leadership skills
Ability to multi-task in a fast paced environment
Demonstrated negotiating skills
Intermediate knowledge of scheduling and real time principles and strategies
Ability to solve complex analytical problems
Strong initiative and ability to work in a self-directed environment
Strong organizational and planning skills

For Further information and apply online :

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