Saturday, October 29, 2011

Current vacancy of Inside Sales Account Management Manager I at Dell in India

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Inside Sales Account Management Manager I

Function :Inside Sales
Job Family :Inside Sales Account Manager

Job Family Summary :
Ensures Dell’s products and services are sold to specified customer segments (via telephone, web, or e-mail) through the effective management of inside sales team. Represents, communicates and executes on specific sales strategies.

Principal Accountabilities
 Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
 Manages the hiring, staffing and maintaining of a diverse and effective workforce.
 Responsible for career development/planning, performance and pay discussions of team members.
 Owns achieving their assigned sales quota.

 Provides direct supervision and coaching to Inside Sales Account team, Product Specialists and/or skilled, support individual contributors in inside sales organizations.
 Assigns tasks, checks work at frequent intervals, and maintains schedules of team.
 Receives assignments in the form of objectives with goals and the process by which to meet goals.
 Focuses on delivering a positive customer experience according to Dell standards.
 Interacts with cross-functional groups (e.g., Services, Software and Peripherals, Finance, Operation) to solve business and customer issues.
 May be responsible for quota setting at the team/individual level.
Nature of Work: [Scope & Service]:
Provides direct supervision to a large team of operational, production, sales, service or administrative team members or a small staff of professional level team members.
- Contributes to area by ensuring quality of tasks/services provided by self and others.
- Accountable for budget, schedule, and results of a project team or work group.
- Supervised team will generally perform multiple tasks and possess a variety of skills and/or knowledge.
 Applies advanced knowledge of technical/ administrative skills to leverage the skills of others.
- May be responsible for specific projects that span multiple teams.
 Develops an understanding of internal operations and how related teams interact to achieve results.
Strategic Influence:[Impact, Influence &Accountability]:
Work is guided by operational and project objectives.
- Administers policies/ guidelines that directly affect work activities.
- Develops procedural changes to improve results.
 Improves process efficiencies in support of objectives.
 Uses a variety of data analysis tools and methodologies; applies independent judgment to solve systemic problems.
 Recommends actions and regularly exercises discretion in regard to key business processes within the team.
Leadership[Guidance, Communication & Relationship Focus]:
Plans and oversees the daily activities of a team.
- Assigns tasks and verifies accuracy of work.
- Establishes deadlines for completing assignments.
- Provides training and guidance to others.
- May spend a portion of the time performing the work of the team.
 Promotes collaboration and accountability to meet team goals.
- Listens and provides input to team members.
- Keeps leadership informed and up-to-date on achievement of team objectives.
- Sets and communicates clear expectations for work outcomes and manages performance.
 Maintains internal and/or external customer relationships.
- Assumes responsibility for service quality.
- Assumes responsibility for sales objectives.
 Frequently interacts with subordinate supervisors and functional peer groups.
Problem Solving[Judgment,Complexity & Ingenuity]:
Resolves problems requiring broad-based analysis.
- Researches, selects and applies appropriate standards.
- Exercises judgment to determine appropriate action and alternatives.
- Resolves data integrity issues.
- Improves processes.
 Presents problem analysis and recommends solutions in a creative and logical manner.
Experience[Functional & Leadership]
 8-10 years of relevant experience or equivalent combination of education and work experience.
 2+ years leadership experience.
Skills [Technical,Functional & Leadership]
 Able to coach and mentor others on building strong customer relationships.
 Ability to assist Sales Representative in closing deals.
 Knowledge and utilization of required business tactical and management tools.
 Integrity and ethics.
 Intellectual capacity.
 Driving for results.
 Personal effectiveness.
 Customer first.
 Decides.

Requisition Number: 11001JZQ

For Further information and apply online :

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