Tuesday, February 1, 2011

Current Vacancy of Project Mgr - Bestshore ITO - Quality Extended team-542243 in HP India

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Job Description

Project Mgr - Bestshore ITO - Quality Extended team-542243
Job - Services
Primary Location - India-Bangalore
Schedule - Full-time
Job Type - Experienced
Shift - Day Job
Travel - No


Quality is the team under Bestshore ITO Services responsible of setting up the necessary framework to provide Best in Class services to our clients, by driving up Service Delivery Excellence into our Best Shore locations, ensuring smooth working relationship across centers and with our Regional counterparts, as well as ensuring deep focus on continuous improvement for our customers.

The Quality Extended team will be a group of people with Project and Quality Management skills (Six Sigma Green Belt) that will participate in the different programs and initiatives under the scope of Bestshore ITO DO Quality, in order to accelerate their deployment and improve their effectiveness. Some details about the expectations:

- They will be a pool of skilled resources to participate in the main projects / programs (Review setup, Pmpi, Account Satisfaction Surveys, Operations Online Dashboard) in order to accelerate their implementation and their effectiveness
- They will establish a proper governance for critical processes to significantly increase operational rigor, which will reduce escalations and increase service excellence scores
- They will conduct service / skills / process assessments Center and Account wise, identifying gaps and driving service improvement plans
- They will be experts in the different tools used by the organization and will act as SMEs in the different projects involving these tools or which have as a goal the improvement of those tools
- They will work on standardizing the delivery model accross Bestshore ITO and implementing it.
- They will participate as SME or lead Executive Escalations for a particular customer or area.

As a Project Mgr, the following tasks are expected:

- Participate, propose and lead internal projects and programs
- Lead internal and external resources within a predefined area ensure appropriate contribution from the different project team members
- Work as part of a team which may be virtual, global and/or multifunctional
- Manage the project financials, meeting the approved budgets and providing reliable financial forecasts to Management
- Manage stakeholder relationships
- Ensure appropriate cooperation from other groups key to accomplish the goals described earlier
- Finally, the project manager should have the compelling capability to motivate and inspire their teams towards successful execution of projects and programs while applying key technical and technological skills

Education and Experience Required:

Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. Typically 3+ years in project leadership role or in like roles/businesses

ITIL Certification required

Knowledge and Skills Required:

Demonstrates knowledge of project administration, client relations, Information Technology (IT) industry, accounting, and time recording/effort tracking. Demonstrates knowledge of project management methods and tools. Participates in the Services Program Manager (PM) Profession community. On a development plan to build project management skills.

Critical Competencies to Drive Business Results:

Program Execution
Applies understanding of project/program requirements to execute day-to-day implementation

Program Tracking and Reporting
Continuously mines program data to assess overall contribution of program to business success

Program Troubleshooting
Resolves program issues quickly to maintain client satisfaction while protecting HP's interests

Program Team Management
Effectively manages and develops project team to achieve project/program objectives

Services Support Policies & Procedures
Applies understanding of HP service organization and functions to support internal and external customer requests

Program Improvement
Continuously monitors, troubleshoots, and improves program to ensure program effectiveness

Program Management Methods
Applies program/project management methods and processes to define, plan, cost, resource, track and ensure the accomplishment of targeted goals

Change Management
Develops methods for supporting innovation and change across the organization

Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

For Further information and apply online : www.hp.com

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