Recruitment of Quality Assurance Lead - ITD - GD IN IBM

Job ID ITD-0375735 Job type Full-time Regular

Work country India Posted 11-Jan-2011

Work city Bangalore Job area Operations (all other)

Travel No travel Job category Technical Services

Business unit ServSysOps Job role Technical Operations Analyst

Job role skillset General

Job description

• Implement a monitoring mechanism for quality and performance metric tracking

• Conduct periodic quality checks and operations audits

• Monitor team performance, generate reports, trends & dashboards

• Coach the team in improvement areas

• Develop action plans within & across teams to improve productivity and share best practices

• Collaborate across teams for process improvements and standardization

• Act as a catalyst to drive adoption / adherence of GDF

More than 5 years of desired experience required

Minimum 15 years of education required

# Required Skills - Technical and Non Technical

Knowledge of Quality standards : Implementation

Performance Management : Data analysis, Report Generation, Trending etc..

GDF : Knowledge & Implementation

ITIL V3 Knowledge : Certification Desirable

Required

Bachelor's Degree

English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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