Friday, January 14, 2011

Recruitment of Quality Assurance Lead - ITD - GD IN IBM

Job ID ITD-0375735 Job type Full-time Regular
Work country India Posted 11-Jan-2011
Work city Bangalore Job area Operations (all other)

Travel No travel Job category Technical Services
Business unit ServSysOps Job role Technical Operations Analyst
Job role skillset General
Job description
• Implement a monitoring mechanism for quality and performance metric tracking

• Conduct periodic quality checks and operations audits

• Monitor team performance, generate reports, trends & dashboards

• Coach the team in improvement areas

• Develop action plans within & across teams to improve productivity and share best practices

• Collaborate across teams for process improvements and standardization

• Act as a catalyst to drive adoption / adherence of GDF

More than 5 years of desired experience required

Minimum 15 years of education required

# Required Skills - Technical and Non Technical

Knowledge of Quality standards : Implementation

Performance Management : Data analysis, Report Generation, Trending etc..

GDF : Knowledge & Implementation

ITIL V3 Knowledge : Certification Desirable

Bachelor's Degree
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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