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Job Description
VMware L3-548580
Job - Services
Primary Location - India-Bangalore
Schedule - Full-time
Job Type - Experienced
Shift - Flex Time
Travel - Yes, 25% of the time
Description
Vmware ESX L3 Support:
1. Responsible for incident management, especially escalated incident management and HA incident Management on VMware Platform.
2. Responsible for providing consultation services to the customer for VMware technological enhancements
3. Problem Mgmt on Vmware ESX 2.5, 3.X and Virtual Center or Vmotion.
4. HA engineering for architecture on Vmware DRS cluster environment with OS / Patch Release management and maintain configuration of Central ESX OS image.
5. P2V, V2V, V2P of VM Guest migration knowledge and managing the VM's in Virtual center.
6. Analysis of Vmware ESX servers availability, configuration management for reporting to customer
7. Disaster Recovery planning on Vmware ESX. Delivery teams will plan/automate/document/execute the plan.
8. Responsible for Standard Operating procedures issuance to incident management team.
9. Change initiator, non HA change co-ordinate with incident management team and HA change executer with technical change documentation.
10. Knowledge on nWorks Vmware monitoring agent will be preferred
11. Plan and schedule software upgrades, firmware upgrades, server builds, and other operational activities
12. Act as escalation contact for L1/L2/L3 and cross team escalations (network, application, database, backup, others). Experience in a datacenter operations, and remote management center is a must.
13. Working knowledge of SAN subsystems, how it is related to OS mapping. Providing Access Control for servers on SAN
14. Experience with remote monitoring and management tools is a must (HP OV, Tivoli, BMC Patrol, Microsoft native tools)
15. Ensure RCA for all critical incidents; analyze and provide workaround/solution. Ability to interact with all levels of management.
16. Responsible for the configuaration managment data quality and accuracy.
17. Drive improvements to the infrastructure
18. Preapare and analyse the capacity managment reports and drive improvement actions
· HA engineering for architecture of HA environment with OS / patch Release management and maintain configuration of Central OS image servers.
· Scripting for monitoring/ automating the Sys admin activity for change scheduled as projects on multiple servers
· Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
· Performance analysis, Security analysis, Patch analysis and installation & System upgrade
Should be familiar with the ITSM/ITIL model (key process: Incident, Problem, Change Management, Configuration Management, requirements, etc
Ability to communicate technical contents plainly and simply
Independent problem solver
Experience with large UNIX HA environments, involved in administration and support
Perform daily UNIX administration tasks: users and group administration, storage configuration, network and printer configuration, troubleshooting, software and patch installation, system performance and load balancing analysis (using Glance, MeasureWare, PerfView and Enterprise Performance Manager tools).
Escalate the outstanding issues to HP next level of support for problem resolution, implement the recommendations and monitor the systems insuring that the proper solution had been implemented.
· Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
· Solution Design: Apply HP solutions to meet highly complex customer and/or trade/HPIT infrastructure needs.
· Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
· Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation.
· Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
· Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area. Typically advises or sets direction for:
· Group(s) of customers with similar needs
Qualifications
Education and Experience Required:
Bachelor's degree in Computer Science, Engineering or related field or equivalent work experience with three years Diploma. Typically 7+ years of relevant experience.
Ability to relate technical applications to business environment, processes and organization.
Demonstrated leadership skills in a collaborative working environment.
Well-developed customer relationship skill; ability to understand customers' needs and develop appropriate solutions.
Fluency in conversational and technical English, written and spoken.
Communication Skills - Good customer relations / communication skills
1. RedHat Linux/ Vmware performance and Capacity management.
2. Advanced knowledge of system problems troubleshooting techniques
3. Systems availability management
4. Analyzing customer resource requirements
5. Working with support / engineering/ vendor teams
6. Security audit of Vmware ESX servers
7. Deployment of RedHat Linux Servers images with Kickstart or Media's
8. Knowledge of VMWare ESX Servers
9. Knowledge of VMWare Virtual Center tools
10. Analytical skills to solve complex problems
11. Developing proactive measures to reduce escalations
12. Managing complex systems Vmware ESX Linux
13. Providing support for application testing.
Desired: VCP Certification
Responsible for incident management team and HA incident Management on UNIX Platform.
Problem Mgmt on UNIX.
HA engineering for architecture of HA environment with OS / patch Release management, Application load and maintain configuration of Central OS image servers.
Scripting for monitoring/ automating the Sys admin activity for change scheduled as projects on multiple servers
Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Analysis of availability, configuration management for reporting to customer
Disaster Recovery planning
Responsible for SOP(Standard Operating procedures) issuance to incident management team.
Change initiator, non HA change co-ordinate with incident management team and HA change executer with technical change documentation.
Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Analysis of availability, configuration management for reporting to customer
Disaster Recovery planning
Responsible for Standard Operating procedures issuance to incident management team.
Change initiator, non HA change co-ordinate with incident management team and HA change executer with technical change documentation.
Knowledge and Skills Required:
Typical skills include:
· (strong) understanding of technology in direct responsibility
· (developing) understanding of other technology sub-areas
· General understanding of related technologies
· (strong) Customer Service
· General Project Management
· (developing) Influencing Others
· (developing) Customer/Vendor Management
· (developing) Business Analysis
· (developing) General Financial Management
Critical Competencies to Drive Business Results:
Business Execution & Performance Monitoring
Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns
Program Tracking and Reporting
Continuously mines program data to assess overall contribution of program to business success
Cost and Budget Management
Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement
Operations Building/Process Improvement
Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
Outsourcing Methods/Processes
Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results
Client/Customer Relationship Building
Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status
HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration
HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies
Change Management
Develops methods for supporting innovation and change across the organization
Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
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For Further information and apply online : www.hp.com
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