Current vacancy of Technical Support Director at Dell in India

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Technical Support Director
Andhra Pradesh, India
Summary :

Oversees the support of customers encountering problems using the company's products. Supervises representatives that are answering customer inquiries, primarily over the telephone, e-mail, chat, or online. Establishes and maintains systems that provide solutions to customer questions and problems. Reports new or recurring problems to design departments. Ensures representatives are properly trained when old products are upgraded or new products are released. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Analyzes and responds to operational, productivity, and/or customer satisfaction data.


Principal Accountabilities
· Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
· Manages the hiring, staffing and maintaining of a diverse and effective workforce.
· Responsible for career development/planning, performance and pay discussions of team members.
· Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer based satisfaction.
· Responsible for achieving target customer satisfaction levels within the technical support organization.
· Develops plans and objectives and participates in cross-functional projects and business initiatives to improve operational performance for the organization.
· Assists in the development and implementation of strategic plans, initiatives, and direction.
· Works with customers and internal teams to resolve issues.
· Resolves customer escalations as appropriate.
"LIIN"
Qualifications
Technical Support Director

Requisition Number: 11001N6W



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For Further information and apply online : http://www.Dell.com
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