Current vacancy of Technical Support Engineer at HP in India

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Job Description

Technical Solution Rep E9QL-370443
Description

Job Title: Technical Support Engineer
Job Location: Bangalore


Job - Services
Primary Location - India-Bangalore
Schedule - Full-time
Job Type - Experienced
Shift - Rotating
Travel - No


Job Description:
Technical Support Engineer who have experince on Printer support or any IPG product line are only preferred.
To take calls from customers and initiate the right response to them, positively and professionally.
Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level.
You'll ask questions, probe problems, double-check what has and has not been done, and explain what to do in such a way that non-technical users can understand what action to take.
Technical Support Engineer who have experince on Desktop/Laptop support
To take calls from customers and initiate the right response to them, positively and professionally.
Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level.
o Customer Support (Non-tech and Voice-based)
o Deal with customer call backs / general enquires that are received via the incoming call flow.
o Answer and process all calls received at the Desk as per the standard process documented during the transition phase.
o Willing to work in rotational shifts
o Eligibility: Graduate/Post-graduate in any discipline. Only 2006 to 2011 pass outs are eligible.
o Experience: 0-3 years of experience (BPO/Non BPO/KPO/etc)
Should carry all educational and experience documents as applicable

Knowledge and Skills:
• Articulate in excellent written and verbal communication skills.
• Experience in customer facing role either remote or face to face.
• Computer proficiency with applicable software applications (for example SAP,Microsoft Office, CAD, Adobe Suite, programming
• Demonstrated problem solving skills
• Accuracy in data entry
• Excellent fluency in language to be supported.
• Experience in a phone based remote role, esupport, e-chat, or similar.
• Familiarity with computer technology
Desirable:
• Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
• Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
• Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems

Qualifications

Graduation(10+2+3)
Professional experience in technical areas
Customer service experience
Product-oriented certificates(e.g.MCSE)
Broad technology knowledge(Operating systems,Hardware)
Proficiency in Office Technology
Willingness to participate in non-standard working-time models(e.g.shift,call
availability,etc..)
Accuracy
Clear communication skills
Ability to work independently
Confident telephone manner
Initiative
Fluency in English and local language



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For Further information and apply online : https://hp.taleo.net/careersection/2/jobsearch.ftl?lang=en
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