Current vacancy of Voice Specilist - S&D at IBM in India

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Voice Specilist - S&D

Job ID S_D-0439931

 Job type Full-time Regular

Work country India

 Posted 12-Oct-2011

Work city Bangalore

 Job area Sales

Travel No travel

 Job category Sales

Business unit APTO

 Job role General Other Sales

Job role skillset General

Commissionable/Sales-Incentive jobs only No

Job description

Certified in Network, Voice technologies, ITIL3, Project mangement

# Required Skills - Technical and Non Technical

"Manege enterprise-wide Voice architectural strategy and gap analysis recommendations, commensurate with business direction, for presentation to senior IT management.

Manage enterprise strategic direction and provides technical leadership and mentoring to project teams.Technical knowledge on Switching, Routing, Voice Contact center,IPV6. VOIP,etc various contemporary enterprise network and Voice Celluar services knowledge. with CCNA,CCNP,CCIE certification added advantages

Provides technical and process support to internal departments and/or external customers.

• Investigates and considers alternatives to develop innovative solutions for the network infrastructure, Voice Network monitoring capabilities, procedures and processes.

• May provide input into the technical design.

• Participate in planning, coordinating, and implementation of project requirements.

• Proactively engage next level support teams

• May consult with internal and/or external customers and peers to review outages, remedial changes, customer caused network issues, etc.

• Accountable for ensuring service levels are achieved / exceeded, as per contractual obligations as detailed in SLA.

• Adherence to change management processes.

• Develop and maintain documentation and information, e.g. network diagrams, typologies, contact information, etc

" Experience:

Technical knowledge on Switching, Routing, Voice Call center,IPV6. VOIP,etc various contemporary enterprise network and Voice knowledge. with CCNA,CCNP,CCIE certification added advantages

Deep knowledge of IT architecture and infrastructure standards with the proven ability to design hardware and software solutions, systems options, and risks analyses in order to successfully integrate solution with business requirements.

Experience with IT Security.

Demonstrated Skills (provide examples):

Perform planning and maintenance of VoIP, PBX and video conferencing systems

Manage the agency's cellular and mobile needs, including cell phones, Blackberry devices and smart phones. This includes, but is not limited to: management, maintenance and upgrades of the agency Avaya phone system, including user administration, scripting for call routing and flow management

Conduct research and make recommendations on VoIP products, service, protocols and standards in support of voice procurement and development efforts

Develop and deploy methodologies to improve call management, SLA reporting and analysis, agent tracking and ticket management

Maintain telecommunications documentation; vendor management, including bill processing, contract negotiations and relationship management with NYC DoITT (NYC shared services) and external service providers

Handle telecommunications related responsibilities in planning for BCP and DR planning

Prepare and manage the telecommunications budget

Integrate existing video conferencing systems with other non-DHS agency (NYC, NY State) systems

Design, develop, implement, modify, plan, estimate, feasibility testing and evaluation of video systems; and integrate desktops with emerging web/PC centric video collaboration capabilities such as Microsoft's OCS, LiveMeeting and WebEx.

Ability to establish a trusted leadership working relationship across the IT and business sectors. Perceived internally and externally as expert in the function.

Ability to present and communicate technical concepts with options to IT and business executives

Ability to identify infrastructure milestones for project and program level activities.

Leading edge knowledge of concepts and theories in own discipline.

Ability to apply leading edge knowledge to drive strategic direction of the function and the business in partnership with senior leaders.

Recognition as a thought-leader.

Required

Bachelor's Degree

English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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For Further information and apply online : http://www.ibm.com/in/en/

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