Tuesday, February 1, 2011

Current Vacancy of Mgr Srv Business Ops II-555854 in HP India

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Job Description

Mgr Srv Business Ops II-555854
Job - Services
Primary Location - India-Bangalore
Schedule - Full-time
Job Type - Experienced
Shift - Day Job
Travel - Yes, 25% of the time


Manage individuals and teams to provide business operations support to PSG and owned and hosted consumer support operations teams. Provide information and consulting services to improve process flows within business operations. Provide technical problem solving and decision making across multiple technologies. Develop operational objectives and strategies to meet business needs and goals.

Responsible for leading the PSG Technical Advocacy Center, TAC, including managing a team of 12 to 20 direct reports. Support the PSG Category Organization with reporting, data mining, and analytical capabilities that target cost reduction, customer satisfaction improvement, and the enablement of process leadership for Americas Consumer Support. Enable the development of new focus areas and capabilities by enhancing the use of repair date in early look reporting and deep dives across the consumer support value chain. Improve the efficiency and utilization of of resources in supporting desktop, notebook and content activities.

As host manager for the PSGA Consumer Customer Experience and Warranty Services Organization located in India, responsibilities include acting as a key advisor to senior management to continually improve our business model and support policies to improve the customer experience and our financial performance while mentoring up to 50 employees located in India. Promote the utilzation of available resources and governance models to identify and drive a prioritized portfolio of customer experience and financial performance improvements across the owned and hosted support operations teams.

Plan, direct and monitor high-end operational and tactical activities of Staff. Recruit and support the development of direct staff members. Reward performance and values that are in line with our objectives, while offering opportunities for people to grow and develop in their careers. Drive improvements to morale and team effectiveness as measured by the Voice Of the Workforce and stakeholder feedback.


Knowledge and Skills Required:

Demonstrate broad knowledge of organization policies, products, markets and processes. Demonstrate state-of-the-art technical, functional or business knowledge. Demonstrate a solid understanding of business planning methods. Proven track record as a highly effective people manager.

Critical Competencies to Drive Business Results:

Strategic Planning
Translates business unit goals into actionable plans and strategies that reflect the requirements and opportunities within area-of-control

Operations Strategy Execution
Actively manages operational plans to business requirements and advances the business interests of HP

Contractual Process Implementation
Collaborates with internal functions to execute legal/contractual processes that contribute to operational excellence

Cost and Budget Management
Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement

Operations Building/Process Improvement
Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency

Customer Ops Management
Understands customer operations management - its rationale and requirements, and how its systematic application contributes to HP business success.

Services Support Policies & Procedures
Applies understanding of HP's consumer support organization and functions to support internal and external customer requests

BU Business Context
Understands the market segments sold into, the business challenges addressed by Business Units, and HP's strategy for market penetration

Change Management
Develops methods for supporting innovation and change across the organization

Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

For Further information and apply online : www.hp.com

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