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Job Description
Partner Sales Support (US) – Operations Manager-535889
Job - Sales Operations
Primary Location - India-Bangalore
Schedule - Full-time
Job Type - Experienced
Shift - Night Job
Travel - No
Description
Business environment
The world has changed. Again.
Not so long ago we provided information for business. Today information is the business.
hp services is uniquely positioned to help customers transform their businesses and get measurably more from their IT investments.
We're here for our customers. Putting them first makes us foremost. We don't exist without them.
Our service and support organization works hard at making life easy. Answering queries. Keeping in touch. Sorting out problems. Letting customers know they're valued. And making sure all the other parts of our business understand what customers are thinking.
That way we're always a step ahead. Customers drive our business.
And the people who keep us in touch drive our success.
Job description
Manages an operations team of 100 - 150 members and has ultimate responsibility for the collective performance of the team and for meeting team goals; represents the team to internal and external stakeholders (e.g., Directors and above).
Responsible for hiring, setting and monitoring of annual performance plans, coaching, and development; ensures that the proper tools are in place to support the team and the processes.
Manages CSSO (PSS) domain team on an operational level (i.e., examining team structure and organization, current processes) by overseeing department and suggesting ideas that will improve organizational efforts.
Consults with other departments and support groups (e.g., Volume Operations, Controllership, WW CSSO, etc) at peer and higher levels, up to Director on an operational level, to develop new solutions and processes.
Engages with all internal and external stakeholders, communicating clearly and succinctly with external customers at the peer and higher levels, up to director-levels, focusing on key customers that require highly specialized attention.
Guides team members to resolve escalated, complex customer and internal issues.
Manages a segment in its entirety (e.g., corporate enterprise, small business, public sector) within a country or geographic region.
Supports solutions that impact other departments up through the Director level.
Qualifications
Manages an operations team of 100 - 150 members and has ultimate responsibility for the collective performance of the team and for meeting team goals; represents the team to internal and external stakeholders (e.g., Directors and above).
Responsible for hiring, setting and monitoring of annual performance plans, coaching, and development; ensures that the proper tools are in place to support the team and the processes.
Manages CSSO (PSS) domain team on an operational level (i.e., examining team structure and organization, current processes) by overseeing department and suggesting ideas that will improve organizational efforts.
Consults with other departments and support groups (e.g., Volume Operations, Controllership, WW CSSO, etc) at peer and higher levels, up to Director on an operational level, to develop new solutions and processes.
Engages with all internal and external stakeholders, communicating clearly and succinctly with external customers at the peer and higher levels, up to director-levels, focusing on key customers that require highly specialized attention.
Guides team members to resolve escalated, complex customer and internal issues.
Manages a segment in its entirety (e.g., corporate enterprise, small business, public sector) within a country or geographic region.
Supports solutions that impact other departments up through the Director level.
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For Further information and apply online : www.hp.com
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